Downloads Plus

[IBResource]

Note: Version 1.0.0 is specifically for IPS 4.1.x and will cause errors in 4.2 (due to 4.2 using reactions instead of reputation). there will be a 4.2 version of this app once IPS 4.2 is release and not in beta.

GENERAL DESCRIPTION

DownloadsPlus takes the default IP.Downloads and propels it to the max!  With a slew of new features, additions, and enhancements, it transforms your Downloads application into a one-stop shop for informational details, client support, and customer service.  DownloadsPlus provides awesome new features that expand your Downloads application.  No more support tickets in IP.Commerce.  No more questions and topics in IP.Board.  No more bugs in a custom tracker in IP.Pages.  No more searching for questions, problems, and tickets in multiple areas.  DownloadsPlus bring all of these resources together into a single spot directly accessible in IP.Downloads, which allows you to efficiently and intelligently manage all of your files directly from the file itself!   Buy the new DownloadsPlus application and supercharge your Downloads app!  

• Do you want to empower your members to ask questions and receive detailed answers from other users before buying a file?  
• Do you want to provide better service by building a support system into the file manager?  
• Do you want a clean layout that packs all of these enhancements plus the default IP.Downloads information into a tighter space for mobile efficiency?  

DownloadsPlus is designed for communities with an extensive file system that sell or distribute files and want to find a smarter, faster, and more efficient method to support users! 

FEATURES

DownloadsPlus contains multiple new features in both the ACP and front-end.  Some of its major new features include:

• Support System - Build a support ecosystem around each file, which makes it simpler and easier to provide immediate assistance to users.  The support system contains advanced features such as auto-resolve, status updates, and private / public tickets.
• Q&A System - Build a question and answer system dedicated to each file, so members can ask questions before buying.  Other users can answer the question or identify that they have the same question too.  Admins can always control the answers (if incorrect or misleading) by deleting answers.  

Features in the DownloadsPlus ACP setting:

• Auto-Resolve Time
• Status Update settings

Features added to each download's category ACP setting:

• Enable Questions
• Question Permissions
• Only owners can answer questions
• Enable Support
• Require purchase before supporting 
• Support Permissions
• Tab order

Features added to each file's front-end:

• Details on its own tab
• Changelog on its tab
• Q&A is a new tab
  • Notifications when answered
  • Multiple answers
  • "I have this question too" by other users
  • Remove question / remove answer 
• Support is a new tab
  • Create new support report
  • "Click and hold" to edit support title
  • Version requirement on support tickets
  • Follow and Notification preferences
  •  Public or Private tickets
• Reviews on its own tab
• Comments on its own tab

All of these features natively integrate with your existing permissions, so it works seamlessly with your IP.Downloads.

ADVANCED FEATURES

Geek out with other cool features in DownloadsPlus:

• Auto Resolve - An advanced feature of the Support system.  Auto-Resolve is a setting to automatically close a ticket in X days if no response.  For example, if you have a support ticket where the last response is from the downloader and X days have transpired, the ticket is automatically marked as "Closed."  If you have a support ticket where the last response is from the uploader and X days have transpired, the ticket is automatically marked as "No Response."  
• Statuses - An advanced feature of the Support system.  Statuses can be customized to provide a built-in tracker for issues.  

HOW TO INSTALL

Please install or update like any other application.  

1. Navigate to ACP > System > Site Features - Applications.  
2. Click on "Install"
3. Select the TAR file and install.  

REQUIREMENTSThis file requires IP.Core and IP.Downloads.

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